Conditions for handling of complaints:

r2p stands for quality and innovation. Our team of experts will support you with competently with all your questions in regard to service. You are welcome to give us a call or use the form below. This form will make it easier for us and quicker for you to get the adequate support! Please provide us with the following information:

  • r2p item number
  • r2p serial number
  • detailed error description + if necessary description, when and how the mistake appears
  • exact return address of the delivery

These information have to be provided to us, in order to support you properly. Please note, that we will be forced to charge a work fee if information is missing.

must be completed.