Conditions for handling of complaints:
r2p stands for quality and innovation. Our team of experts will support you with competently with all your questions in regard to service. You are welcome to give us a call or use the form below. This form will make it easier for us and quicker for you to get the adequate support! Please provide us with the following information:
- r2p item number
- r2p serial number
- detailed error description + if necessary description, when and how the mistake appears
- exact return address of the delivery
These information have to be provided to us, in order to support you properly. Please note, that we will be forced to charge a work fee if information is missing.